Arriving at the airport, we called the hotel for info as to the transportation to the hotel. We were told there is a complimentary shuttle provided by the hotel that would pick us up. We made our way to the public transportation/shuttle/rental car area. No signs for the Sheraton, found a kiosk with a list of hotels and a phone, no sheraton on the list. We placed another cell call to the Sheraton front desk, they shuttle was somewhere, or broken down... directed us to the outdoor pick up spots, assigned to them A44, the next to last spot (of course), after walking past 25 pick up spots, we made it to our station. no place to sit, ok, my suitcase will suffice..... waited another 20 minutes or so, wondering if we were in the right spot and if the shuttle was on it's way yet. Placed another call, would be another 20 mintues, had no idea where the other shuttle was?... HUH?... don't they have walki-talkies, cells or a means to communicate with the shuttle drivers?
We said, f that!... walked back 15 spots to the Taxi pick up and paid $10.00 to the van driver, bumed that she got a lil ....
7 minutes away... we arrived. Front desk checked us in. They said they never received the fax from the St. Regis Monarch Beach (similar to the Safari)... but honored us anyway with the Starhot rate. Good thing!... We asked about a spa/jacuzzi, they informed s that they had one... we made it to our room *no Starwood Preferred room, inconsistent to what we got just a week before, did our status change while we were away?
We changed into our bathingsuits and made our way down to the indoor half of the pool/spa which was open to all the guests/voyers at the bar and restaurant for viewing. (STRANGE!)... the spa had a signed on it that read closed. (hmmm, dejavu of our spa/jacuzzi experience at the Sheraton, Long Beach just a few months earlier)
We immediately went to the front desk manager who infomed us that the jacuzzi had some repair work on the stairs that needed to be done, but that we could just hop over the rope and use the jacuzzi anyway. We went back and felt the water, burrrrr... over it!.. small repairs my ass! WOULD YOU USE THIS SPA??? (See photo)
Decided to eat... chairs were stained, classes all humid (was trying to figure out if they were made that way or dirty?)...
Best service, great personality... made up for ... good food.
While eating we see a maintenace man walking back and forth and around and around...
placed a sign that read, private party deck area closed... (really, at 10:30 at night?)
5 mintues later 5 kids come running out in bathingsuites... straight into the jacuzzi! (no one ever told them to get out, or be safe... maintenance man never came back to tell them the deck was closed)
A few minutes later we saw the maintenance man pushing a bell cart? huh?
We requested a late check-out do to our late flight, no problem, they let us stay until just after 2:00
Breakfast was great, lounge host gave great and friendly service.
Upon leaving our room the elevator had an ashtray canister blocking it! We noticed a tear in the wall paper adjacent to the elevator doors/ and the wall sconce. There were large stains in the hallway carpet. What is going on around here.? We made our way down the 3 flights of stairs, luggage a-tow, the carpeting needs vaccuming, I would guess 2 days without. A nice maintenance guy came to my rescue and helped me with my luggage down the last 2 flights of stairs.
Watching guests cluster in the stairway, one man exclaimed, this elevator issue is really beginning to be a problem.
Sitting in the hotel lobbey for a few hours waiting for our flight, we overheard guests complaining of theft in the parking lot.
In the end we left good reviews for the two exceptional servers who gave us great service, by filling out a comment card. They balanced out the negatives with the neglect of housekeeping and maintenance that was going on in that hotel.
As a side note: The hotel decor was quite modern and cool, this hotel has potential if they can just make the necessary repairs and cleanliness expected at a Starwood Property or any property for that matter.